Privacy Policy

1. Introduction

Luna Speech Pathology Pty Ltd ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you:

• Visit our website: www.lunaspeech.com.au
• Contact or engage with our services
• Interact with us online, including forms and enquiries

2. Types of Information We Collect

3. How We Collect Information

We collect information when you:

• Submit an enquiry or contact form
• Call, email, or communicate with us
• Engage our services
• Interact with our Website

We may also receive information from:

• Parents, guardians, or carers
• Referring professionals (e.g. GPs, teachers, allied health providers)
• NDIS participants or representatives

4. Purpose of Collection

We collect and use your information to:

• Provide speech pathology services
• Respond to enquiries and communicate with you
• Manage appointments and service delivery
• Process billing, including NDIS and Medicare (where applicable)
• Improve our Website, services, and user experience
• Send marketing communications (only where consent is provided)
• Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your information to:

• Employees, contractors, and clinicians within Luna Speech Pathology
• Service providers (e.g. IT, hosting, CRM, accounting platforms such as Cliniko/Xero)
• Other healthcare providers involved in your care (with consent)
• NDIS, Medicare, or other funding bodies (where required)
• Legal or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle your information securely and in accordance with Australian privacy laws.

6. Overseas Disclosure

Some of our service providers (e.g. cloud storage, software platforms) may store data overseas.

Where this occurs, we take reasonable steps to ensure that your information is protected in accordance with Australian privacy standards.

7. Data Security

We take reasonable steps to protect your personal and health information from misuse, interference, loss, and unauthorised access, including:

• Secure digital systems and platforms
• Access controls and password protection
• Staff confidentiality obligations

However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and health information only as long as necessary to:

• Provide services
• Meet legal and professional obligations (including health record retention requirements)

When no longer required, information is securely destroyed or de-identified.

9. Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information

Requests can be made by contacting us using the details below.

10. Marketing Communications

We may send you marketing or promotional communications if you have opted in.

You can opt out at any time by:

• Clicking "unsubscribe" in emails
• Contacting us directly

11. Website Analytics and Advertising

We may use third-party tools such as:

• Google Analytics
• Google Ads

These tools may collect anonymised data about Website usage to:

• Improve performance
• Deliver relevant advertising

12. Children's Privacy

As a paediatric service provider, we collect information about children with the consent of a parent or legal guardian.

Parents/guardians have the right to access and manage their child's information.

13. Complaints

If you believe we have breached your privacy rights, you may contact us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be published on this page with an updated effective date.

15. Contact Us